LEGAL
Last updated: April 6, 2026
By accessing or using RecallScout, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, do not use the service.
These terms apply to all users of RecallScout, including individuals, companies, and organizations.
RecallScout is a supplier risk intelligence platform that monitors publicly available regulatory recall databases and cross-references them against supplier lists provided by users. The service provides alerts, risk scores, and data visualizations based on this information.
RecallScout does not provide legal, regulatory, or compliance advice. The information provided is for informational purposes only and should not be relied upon as the sole basis for compliance decisions.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
You may not share your account credentials with third parties or use the service on behalf of a third party without their authorization.
You retain ownership of all supplier data you upload to RecallScout. By uploading data, you grant RecallScout a limited license to process and store that data solely for the purpose of providing the service to you.
You represent that you have the right to upload and process the supplier data you provide, and that doing so does not violate any applicable laws or third-party rights.
You may not use RecallScout to: (a) violate any applicable law or regulation; (b) infringe the intellectual property rights of others; (c) transmit malware or other harmful code; (d) attempt to gain unauthorized access to any part of the service; or (e) resell or redistribute the service without our written permission.
RecallScout ingests data from official government regulatory databases. While we make reasonable efforts to ensure data accuracy and timeliness, we do not guarantee that the information is complete, accurate, or up to date.
Regulatory databases may have delays, errors, or omissions. RecallScout is not responsible for any decisions made based on information provided by the service.
Paid plans are billed monthly or annually in advance. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.
We reserve the right to change our pricing with 30 days' notice. Continued use of the service after a price change constitutes acceptance of the new pricing.
To the maximum extent permitted by law, RecallScout and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.
Our total liability to you for any claims arising from these terms or your use of the service shall not exceed the amount you paid us in the 12 months preceding the claim.
These terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts of Ontario.
If you have questions about these Terms of Service, please contact us at [email protected].